This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

 

Contact details

Email

info@nexmin.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Website and app user journey information

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

 

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Legitimate Interests for Data Collection & Use At Nexmin, we collect and use personal information to deliver fast, reliable, and personalized delivery services to our users and partners. Our legitimate interest lies in being able to: Efficiently process and fulfill customer orders (such as food, groceries, and medicine) Communicate updates and promotions relevant to the user\'s location and preferences Improve user experience through service personalization and feedback collection Support our local vendors and partners by connecting them with relevant customers Ensure security and prevent fraud within our platform We carefully balance our need to use this information with the potential impact on individuals’ privacy. All data is handled responsibly, transparently, and only for purposes that users would reasonably expect. Users are always given clear choices and controls over their data, and we never use personal information in a way that would override the individual’s rights or freedoms. We believe the benefits — such as faster service, better local support, and improved customer experience — outweigh any minimal risks, and we are committed to minimizing those risks through security, transparency, and control.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Legitimate Interests for Data Collection & Use At Nexmin, we collect and use personal information to deliver fast, reliable, and personalized delivery services to our users and partners. Our legitimate interest lies in being able to: Efficiently process and fulfill customer orders (such as food, groceries, and medicine) Communicate updates and promotions relevant to the user\'s location and preferences Improve user experience through service personalization and feedback collection Support our local vendors and partners by connecting them with relevant customers Ensure security and prevent fraud within our platform We carefully balance our need to use this information with the potential impact on individuals’ privacy. All data is handled responsibly, transparently, and only for purposes that users would reasonably expect. Users are always given clear choices and controls over their data, and we never use personal information in a way that would override the individual’s rights or freedoms. We believe the benefits — such as faster service, better local support, and improved customer experience — outweigh any minimal risks, and we are committed to minimizing those risks through security, transparency, and control.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Legitimate Interests for Data Collection & Use At Nexmin, we collect and use personal information to deliver fast, reliable, and personalized delivery services to our users and partners. Our legitimate interest lies in being able to: Efficiently process and fulfill customer orders (such as food, groceries, and medicine) Communicate updates and promotions relevant to the user\'s location and preferences Improve user experience through service personalization and feedback collection Support our local vendors and partners by connecting them with relevant customers Ensure security and prevent fraud within our platform We carefully balance our need to use this information with the potential impact on individuals’ privacy. All data is handled responsibly, transparently, and only for purposes that users would reasonably expect. Users are always given clear choices and controls over their data, and we never use personal information in a way that would override the individual’s rights or freedoms. We believe the benefits — such as faster service, better local support, and improved customer experience — outweigh any minimal risks, and we are committed to minimizing those risks through security, transparency, and control.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Where we get personal information from

• Directly from you

• Providers of marketing lists and other personal information

How long we keep information

We retain personal information only for as long as necessary to fulfill the purposes we collected it for, including:

• Delivering our services (e.g., fulfilling orders, customer support)

• Complying with legal, tax, and regulatory requirements

• Resolving disputes or enforcing our terms and policies

• Improving our services and customer experience

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Retention Periods:

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

16/04/2025

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